Subject: Fwd: xtixs customer - Customer email
From: Ashwani Panicker <[email-masked]>
To: Silvia Floranes <[email-masked]>
Cc: Pravesh Singh <[email-masked]>, dayane keres <[email-masked]>
Date: Wed, 27 Nov 2019 17:05:18 -0700 (MST)

Hi Silvia, 

Please find the enclosed screen shot as required to review. 

Regards 
Ashwani 

From: "Pravesh Singh" <[email-masked]> 
To: "Ashwani Panicker" <[email-masked]> 
Sent: Thursday, 28 November, 2019 05:33:45 
Subject: Re: xtixs customer - Customer email 

Hi Aswani, 

Please find the attached screenshot as requested. 0.8- MET this blurb is for viagogo, once we click on the attached link associated with this email it goes on viagogo website. 

We don't have any blurb for XTIXS customer. 

Kind Regards, 
Pravesh 

From: "Ashwani Panicker" <[email-masked]> 
To: "Pravesh Singh" <[email-masked]> 
Cc: "Silvia Floranes" <[email-masked]>, "dayane keres" <[email-masked]> 
Sent: Thursday, 28 November, 2019 05:27:58 
Subject: Fwd: xtixs customer - Customer email 

Hi Parvesh, 

Please send the screen shot of case as it appear on the screen and along with the available blurb for the team to review. 

Regards 
Ashwani 

From: "Silvia Floranes" <[email-masked]> 
To: "Ashwani Panicker" <[email-masked]>, "dayane keres" <[email-masked]> 
Sent: Thursday, 28 November, 2019 05:19:40 
Subject: Re: xtixs customer - Customer email 

Pravesh should have it in his follow ups again. I have assigned to him \uD83D\uDE42 

From: Ashwani Panicker <[email-masked]> 
Sent: Wednesday, November 27, 2019 17:40 
To: Dayane Keres <[email-masked]> 
Cc: Silvia Floranes <[email-masked]> 
Subject: Re: xtixs customer - Customer email 
Hi 

The case was not setting up in follow up 
The agent received a call and by mistake he wrap up the case. 

Please is it possible to you to access the case from there as we wont be able to open up the case using Case ID or email 

Regards 
Ashwani 

From: "dayane keres" <[email-masked]> 
To: "Silvia Floranes" <[email-masked]>, "Ashwani Panicker" <[email-masked]> 
Sent: Thursday, 28 November, 2019 04:58:44 
Subject: Re: xtixs customer - Customer email 

[ mailto:[email-masked] | @Ashwani Panicker ] 

See below email from Silvia. 
Can you provide the screenshot? 

Kind Regards, 

Dayane 

From: Silvia Floranes <[email-masked]> 
Sent: Wednesday 27 November 2019 23:26 
To: Dayane Keres <[email-masked]> 
Subject: Re: xtixs customer - Customer email 
The email comes from the xtixs inbox, so the blurbs available should only be from xtix. Can you ask for a screenshot of what appears to them if they tried to send a blurb and the blurb tree that they have available? 

Thank you 

From: Dayane Keres <[email-masked]> 
Sent: Wednesday, November 27, 2019 17:10 
To: Silvia Floranes <[email-masked]> 
Subject: Fw: xtixs customer - Customer email 
Hey Silvia, 

Can you advise? 

Kind Regards, 

Dayane 

From: Ashwani Panicker <[email-masked]> 
Sent: Wednesday 27 November 2019 23:02 
To: Dayane Keres <[email-masked]> 
Subject: Fwd: xtixs customer - Customer email 
Hi Team 

Xtixs case - its a customer mail - email is [email-masked] case id 17901262 . The buyer is asking about the order however there is no order in the account . 

We cant send the usual blurb of no order because a link will go by default with viagogo name .. and there is no specified blurb for XTIXS please suggest what to do ? 

Regards 
Ashwani 

From: "Pravesh Singh" <[email-masked]> 
To: "Ashwani Panicker" <[email-masked]> 
Sent: Thursday, 28 November, 2019 04:27:44 
Subject: xtixs customer 

Email: [email-masked] 
Case Id: 17901262