Subject: Re: 23471690 - FC Barcelona vs Borussia Dortmund - 27/11/2019 - Barcelona - Invalid Downloaded e-ticket - JP buyer
From: Ashwani Panicker <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Bridgette Kenny <[email-masked]>, Valentina Cante <[email-masked]>, Sean Wilson <[email-masked]>, CFLeadsLimerick <[email-masked]>, Robert Cosgrove <[email-masked]>, Pravesh Singh <[email-masked]>
Date: Wed, 27 Nov 2019 09:51:29 -0700 (MST)

Hi All, 

As per the preceding email and instructions case was assigned to EN agent Parvesh. 

He attempted to call the buyer however the call went to voicemail , the agent will try to call again. 

However as per the CSL info it seems that the buyer selected the new tickets. 

Will update you soon once the contact is established with the buyer. 

Regards 
Ashwani 

From: "Brian Sexton" <[email-masked]> 
To: "Bridgette Kenny" <[email-masked]>, "Valentina Cante" <[email-masked]>, "Sean Wilson" <[email-masked]>, "CFLeadsLimerick" <[email-masked]>, "Robert Cosgrove" <[email-masked]>, "Ashwani Panicker" <[email-masked]> 
Sent: Wednesday, 27 November, 2019 22:00:22 
Subject: RE: 23471690 - FC Barcelona vs Borussia Dortmund - 27/11/2019 - Barcelona - Invalid Downloaded e-ticket - JP buyer 

Hi Bridgette, 

We don’t have any JP speakers in outsourcing until tomorrow morning. 

[ mailto:[email-masked] | @Ashwani Panicker ] could you please assign this to an agent to call the buyer in English, order is pending sub, alternate tickets link has been sent and the buyer just needs to select something. 

Kind regards, 

Brian 

From: Bridgette Kenny 
Sent: Wednesday 27 November 2019 16:24 
To: Valentina Cante <[email-masked]>; Sean Wilson <[email-masked]>; CFLeadsLimerick <[email-masked]>; Robert Cosgrove <[email-masked]>; Brian Sexton <[email-masked]> 
Subject: RE: 23471690 - FC Barcelona vs Borussia Dortmund - 27/11/2019 - Barcelona - Invalid Downloaded e-ticket - JP buyer 

Hi [ mailto:[email-masked] | 
@Brian ] 

Can you assign the below please? 

Many thanks, 

Bridgette 

From: Valentina Cante 
Sent: Wednesday 27 November 2019 15:46 
To: Sean Wilson < [ mailto:[email-masked] | [email-masked] ] >; CFLeadsLimerick < [ mailto:[email-masked] | [email-masked] ] >; Robert Cosgrove < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: 23471690 - FC Barcelona vs Borussia Dortmund - 27/11/2019 - Barcelona - Invalid Downloaded e-ticket - JP buyer 

[ mailto:[email-masked] | @CFLeadsLimerick ] [ mailto:[email-masked] | @Robert
 Cosgrove ] do we have any JP agent to help here? if no JP, please assign EN speaker. 

Thanks 

Kind Regards, 

Valentina Cante 

From: Sean Wilson < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 27 November 2019 3:35 PM 
To: Valentina Cante < [ mailto:[email-masked] | [email-masked] ] > 
Subject: 23471690 - FC Barcelona vs Borussia Dortmund - 27/11/2019 - Barcelona - Invalid Downloaded e-ticket - JP buyer 

Hey Valentina, 

Tried to call buyer and it goes straight to (I think) a voicemail. I don't know what is being said as it is all in Japanese. Event is in 5 hours. 

Could a JP agent be assigned to call the buyer ASAP? 

    * E-tickets have been downloaded by the buyer 
    * Tickets are no longer valid 
    * Buyer needs to be called to advise not to use old e-tickets 
    * E-tickets deleted- Buyer received invalid tix email 
    * Link has been sent to buyer so they can select new tickets 

Kind Regards, 

Sean Wilson 

PS/LMS Team