Subject: Fwd: 23289672 - Real Madrid vs Paris Saint Germain - Champions League 2019-20 - 26/11/2019 - Estadio Santiago Bernabeu, Madrid, ES - Broker ES - Eticket URL issue
From: Ashwani Panicker <[email-masked]>
To: Pravesh Singh <[email-masked]>
Cc: Worchuirin <[email-masked]>
Date: Tue, 26 Nov 2019 08:56:07 -0700 (MST)

Hi Parvesh, 

Please take the ownership for the case . 

Regards 
Ashwani 

From: "Worchuirin" <[email-masked]> 
To: "Ashwani Panicker" <[email-masked]> 
Cc: "Maksim Semenov" <[email-masked]> 
Sent: Tuesday, 26 November, 2019 18:55:02 
Subject: Re: 23289672 - Real Madrid vs Paris Saint Germain - Champions League 2019-20 - 26/11/2019 - Estadio Santiago Bernabeu, Madrid, ES - Broker ES - Eticket URL issue 

Hi Ashwani, 

Can you reassign to night agent to call at 21:30 - 22:00 pm. 

Kind Regards, 
M.Worchuirin 

From: "Maksim Semenov" <[email-masked]> 
To: "Worchuirin" <[email-masked]> 
Sent: Tuesday, 26 November, 2019 17:40:02 
Subject: 23289672 - Real Madrid vs Paris Saint Germain - Champions League 2019-20 - 26/11/2019 - Estadio Santiago Bernabeu, Madrid, ES - Broker ES - Eticket URL issue 

Hi Mike! 

With reference to above TID please assign case to clear English speaking agent because buyer requested for call back at 17:00 - 17:30 Madrid time = (Indian time 21:30 - 22:00; GMT time 16:00 - 16:30) and I will not be here at this time. 

Buyer experiencing problem with E-tix Url. He informed that downloaded app and cannot locate ticket. I was trying to resolve issue but he informed that cannot speak now and asked for call back. He informed that he doesn't have problems with English language but asked for call back from good speaking English agent. Last time Indian agent called him and he doesn't understood nothing. 

Please call the buyer to resolve issue with E-tix Url. 

Regards 
Maks!