Subject: 23415360-Germany vs Northern Ireland - Euro 2020 Qualifying-19/11/2019-Commerzbank Arena, Frankfurt, DE-Broker DE- Buyer didn't receive the tickets in time for the event.
From: Ritesh Sinha <[email-masked]>
To: Kritika Mirchandani <[email-masked]>
Cc: Pravesh Singh <[email-masked]>
Date: Thu, 21 Nov 2019 17:47:03 -0700 (MST)

Hi, 

Can you please assign this case to en agent. 

Thanks, 
Ritesh Sinha 

From: "Pravesh Singh" <[email-masked]> 
To: "Ritesh Sinha" <[email-masked]> 
Sent: Friday, November 22, 2019 5:55:47 AM 
Subject: Re: 23415360-Germany vs Northern Ireland - Euro 2020 Qualifying-19/11/2019-Commerzbank Arena, Frankfurt, DE-Broker DE- Buyer didn't receive the tickets in time for the event. 

FYI 

From: "Pravesh Singh" <[email-masked]> 
To: "Ritesh Sinha" <[email-masked]> 
Cc: "Anurag Pradhan" <[email-masked]> 
Sent: Thursday, 21 November, 2019 21:39:24 
Subject: 23415360-Germany vs Northern Ireland - Euro 2020 Qualifying-19/11/2019-Commerzbank Arena, Frankfurt, DE-Broker DE- Buyer didn't receive the tickets in time for the event. 

Hi Ritesh, 

With reference to T ID: 23415360, Buyer called us before the event chasing for tickets. Tickets were shipped with DHL Express Easy – Germany Domestic after MSBD. According to the tracking number and shipping team also confirmed that tickets were delivered to the hotel on Tue, 19.11.2019 08:08. 

Seller has provided the receipt the shipment which is attached. Buyer is still claiming that hotel never received the tickets and he is requesting for refund as he didn't receive the tickets. Seller support team advised buyer to check with hotel if tickets have been delivered to hotels postbox, as shipping receipt indicates that the courier might have dropped tickets into postbox instead of at front desk of hotel. 

Buyer didn't responded to that email and asking for refund. Can you please assign this case to day shift agent to call buyer and confirm this. I am unable to call buyer as he is from Malaysia. 

Kind Regards, 
Pravesh