Subject: 23415360-Germany vs Northern Ireland - Euro 2020 Qualifying-19/11/2019-Commerzbank Arena, Frankfurt, DE-Broker DE-Buyer claiming that I didn't receive the tickets in time for the event.
From: Pravesh Singh <[email-masked]>
To: Ritesh Sinha <[email-masked]>
Cc: Anurag Pradhan <[email-masked]>
Date: Wed, 20 Nov 2019 11:03:47 -0700 (MST)

Hi Ritesh, 

With reference to T ID: 23415360, Buyer called us before the event chasing for tickets. Tickets were shipped with DHL Express Easy – Germany Domestic after MSBD. According to the tracking number and shipping team also confirmed that tickets were delivered to the hotel on Tue, 19.11.2019 08:08. 

Seller has provided the receipt the shipment which is attached. Buyer is still claiming that hotel never received the tickets and he is requesting for refund as he didn't receive the tickets. 

Can you please confirm how to proceed further in this case. 

Kind Regards, 
Pravesh