Subject: Re: 21124599-Elton John-11/11/2019-Rocket Mortgage FieldHouse, Cleveland, US-Broker US- Seller hasn't transferred the tickets yet.
From: Nara Zanirato <[email-masked]>
To: Shauna Hedderman <[email-masked]>, Sankarshan Rajan <[email-masked]>, Ana Alvarez <[email-masked]>
Cc: Anurag Pradhan <[email-masked]>, Pravesh Singh <[email-masked]>
Date: Mon, 11 Nov 2019 20:27:03 +0000

Hi,

Tickets were transferred to the buyer.

Kind regards,
Nara.
________________________________
From: Nara Zanirato <[email-masked]>
Sent: 11 November 2019 19:31
To: Shauna Hedderman <[email-masked]>; Sankarshan Rajan <[email-masked]>; Ana Alvarez <[email-masked]>
Cc: Anurag Pradhan <[email-masked]>; Pravesh Singh <[email-masked]>
Subject: Re: 21124599-Elton John-11/11/2019-Rocket Mortgage FieldHouse, Cleveland, US-Broker US- Seller hasn't transferred the tickets yet.

Hello,

  *   Seller informed that "they were told by AXS the venue relocated and all the seats were upgrades" (Production changes)
  *   This order was sold as Section 113 but the section number has now been changed to M117
  *   Seller was advised to fulfill the order
  *   Also called seller and tickets will be transferred to the buyer within 1 hour

Please let me know if there's anything else that I can help.

Kind regards,
Nara.

________________________________
From: Shauna Hedderman <[email-masked]>
Sent: 11 November 2019 19:03
To: Sankarshan Rajan <[email-masked]>; Ana Alvarez <[email-masked]>; Nara Zanirato <[email-masked]>
Cc: Anurag Pradhan <[email-masked]>; Pravesh Singh <[email-masked]>
Subject: Re: 21124599-Elton John-11/11/2019-Rocket Mortgage FieldHouse, Cleveland, US-Broker US- Seller hasn't transferred the tickets yet.

@Nara<mailto:[email-masked]>

Can you please contact the seller here.

No proof provided.

Event is in 6 hours.

Kind Regards,
Shaunna
________________________________
From: Sankarshan Rajan <[email-masked]>
Sent: 11 November 2019 19:02
To: Ana Alvarez <[email-masked]>
Cc: Anurag Pradhan <[email-masked]>; Pravesh Singh <[email-masked]>; Shauna Hedderman <[email-masked]>
Subject: Re: 21124599-Elton John-11/11/2019-Rocket Mortgage FieldHouse, Cleveland, US-Broker US- Seller hasn't transferred the tickets yet.

Hi Ana,

In reference to the TID: 21124599, The buyer has called us chasing their tickets as the event is close.

Agent investigated the case and found out that the seller has not uploaded the proof of transfer and the MSBD has also passed.

Can you please ask CSNY to contact Broker US and check if they would fulfill this order.

Kind Regards,
Sankarshan Rajan
________________________________
From: "Pravesh Singh" <[email-masked]>
To: "Sankarshan Rajan" <[email-masked]>
Cc: "Anurag Pradhan" <[email-masked]>
Sent: Monday, November 11, 2019 11:54:32 PM
Subject: 21124599-Elton John-11/11/2019-Rocket Mortgage FieldHouse, Cleveland, US-Broker US- Seller hasn't transferred the tickets yet.

Hi Sankarshan,

With reference to T ID: 21124599, Buyer called chasing for the ticket. Buyer purchased the tickets on 01/04/2019, MSBD has been also passed but the tickets aren't transferred yet. Event is only 7 hours away.

I have escalated this case to SS team. Can seller be contacted and ask to transfer these tickets.

Kind Regards,
Pravesh