Subject: Re: 22020773-Jack Savoretti - 19/11/2019-Bridgewater Hall, Manchester, GB-Broker UK- Buyer requesting for refund
From: Graham Byrne <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Pravesh Singh <[email-masked]>, Sankarshan Rajan <[email-masked]>
Date: Mon, 11 Nov 2019 16:48:41 +0000

Hey,

Thats done now. Thanks

Kind Regards

Graham

LMS & PS Team

________________________________
From: India Inbox <[email-masked]>
Sent: 11 November 2019 16:44
To: Graham Byrne <[email-masked]>
Cc: Pravesh Singh <[email-masked]>; Sankarshan Rajan <[email-masked]>
Subject: Re: 22020773-Jack Savoretti - 19/11/2019-Bridgewater Hall, Manchester, GB-Broker UK- Buyer requesting for refund

@Graham Byrne<mailto:[email-masked]>

Buyer has asked for a refund

Kind regards,

Breda

________________________________
From: Sankarshan Rajan <[email-masked]>
Sent: Monday, November 11, 2019 4:42:51 PM
To: India Inbox <[email-masked]>
Cc: Pravesh Singh <[email-masked]>
Subject: Fwd: 22020773-Jack Savoretti - 19/11/2019-Bridgewater Hall, Manchester, GB-Broker UK- Buyer requesting for refund

Hi There,

In reference to the TID: 22020773, The buyer has contacted us asking for a refund for their tickets.

Agent investigated the case and found out the seller could not fulfill the order hence Sub Team offered them alternate tickets or a refund option via email.
Case history suggests agent graham.byrne from sub team had given this option.

Can you please inform the above Sub team agent about the buyer's response of requesting a refund.

Kind Regards,
Sankarshan Rajan
________________________________
From: "Pravesh Singh" <[email-masked]>
To: "Sankarshan Rajan" <[email-masked]>
Cc: "Anurag Pradhan" <[email-masked]>
Sent: Monday, November 11, 2019 10:03:04 PM
Subject: 22020773-Jack Savoretti - 19/11/2019-Bridgewater Hall, Manchester, GB-Broker UK- Buyer requesting for refund

Hi Sankarshan,

With reference to T ID: 22020773,  Tickets are lost in transit and state is pending replacement. Sub team is following up for alt tickets. Sub team emailed buyer and asked for seat preference or get a refund.

Buyer responded and looking for refund as offered by Sub team.

Can you please inform the sub team or graham.byrne about this.

Kind Regards,
Pravesh