Subject: Fwd: 22020773-Jack Savoretti - 19/11/2019-Bridgewater Hall, Manchester, GB-Broker UK- Buyer requesting for refund
From: Sankarshan Rajan <[email-masked]>
To: india inbox <[email-masked]>
Cc: Pravesh Singh <[email-masked]>
Date: Mon, 11 Nov 2019 09:42:51 -0700 (MST)

Hi There, 

In reference to the TID: 22020773, The buyer has contacted us asking for a refund for their tickets. 

Agent investigated the case and found out the seller could not fulfill the order hence Sub Team offered them alternate tickets or a refund option via email. 
Case history suggests agent graham.byrne from sub team had given this option. 

Can you please inform the above Sub team agent about the buyer's response of requesting a refund. 

Kind Regards, 
Sankarshan Rajan 

From: "Pravesh Singh" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Cc: "Anurag Pradhan" <[email-masked]> 
Sent: Monday, November 11, 2019 10:03:04 PM 
Subject: 22020773-Jack Savoretti - 19/11/2019-Bridgewater Hall, Manchester, GB-Broker UK- Buyer requesting for refund 

Hi Sankarshan, 

With reference to T ID: 22020773, Tickets are lost in transit and state is pending replacement. Sub team is following up for alt tickets. Sub team emailed buyer and asked for seat preference or get a refund. 

Buyer responded and looking for refund as offered by Sub team. 

Can you please inform the sub team or graham.byrne about this. 

Kind Regards, 
Pravesh