Subject: 22789472-Lizzo - 08/11/2019- O2 Academy Glasgow, Glasgow, GB-Broker UK- Buyer haven't received the tickets yet.
From: Pravesh Singh <[email-masked]>
To: Ritesh Sinha <[email-masked]>
Cc: Anurag Pradhan <[email-masked]>
Date: Fri, 8 Nov 2019 11:04:34 -0700 (MST)

Hi Ritesh, 

With reference to T ID: 22789472, Delivery plan is TicketMaster Mobile - Ticket Transfer and tickets has been transferred to buyer on 23/09/2019. Buyer has contacted us and claiming that he hasn't received any email or ticket from TicketMaster. 

We have asked seller to re-transfer the tickets. Seller has sent us the proof of re-transfer but however it doesn't show the date. Buyer contacted us again claiming that still he hasn't received any ticket. 

According to the seller tickets have re-transferred 1 hour ago but buyer has sent us the screenshot of his email and it shows that he hasn't received any email from TicketMaster. 

Please find the attached screenshot. I have escalated this case to Seller Support team. 

Kind Regards, 
Pravesh