Subject: Re: Audit Review on T ID 22531026
From: Sankarshan Rajan <[email-masked]>
To: Pravesh Singh <[email-masked]>
Cc: Anurag Pradhan <[email-masked]>, Ritesh Sinha <[email-masked]>
Date: Thu, 7 Nov 2019 21:27:19 -0700 (MST)

Hi Pravesh, 

Please flag this to Ritesh or Anurag and they would look into it further. 

Kind Regards, 
Sankarshan Rajan 

From: "Pravesh Singh" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Cc: "Anurag Pradhan" <[email-masked]>, "Ritesh Sinha" <[email-masked]> 
Sent: Thursday, November 7, 2019 9:51:57 PM 
Subject: Audit Review on T ID 22531026 

Hi Sankarshan, 

In this T ID: 22531026, Delivery plan was TicketMaster Mobile - Ticket Transfer, tickets were transferred to buyer TicketMaster account but still he was unable to claim on the tickets. We have asked seller for re-transfer. 

Buyer emailed and confirmed that he has received the tickets. I replied to the buyer and choose subject line Buyer - My account shows tickets have been transferred, I still have not received my tickets. This case has been audited by Quality team and they marked this as error. They mentioned that agent did not re-categorise the case to an appropriate enquiry source. Even they haven't mentioned that which subject line should be selected. 

Please find the attached screenshot and advise that which subject line should be selected in this case. 

Kind Regards, 
Pravesh