Subject: Re: TID-22744246
From: Pravesh Singh <[email-masked]>
To: Ritesh Sinha <[email-masked]>
Cc: Sankarshan Rajan <[email-masked]>, Anurag Pradhan <[email-masked]>
Date: Thu, 7 Nov 2019 09:12:14 -0700 (MST)

Hi Ritesh, 

I have attempted to call buyer but there was no answer. Could you please reassign this case to day shift agent. Buyer requested for call back in afternoon. Day shift agent are able to call this buyer. 

Night shift start at 16:00 according to Ireland time so I didn't take the ownership of this case as I am unable to call buyer as per her convenient time. 

Kind Regards, 
Pravesh 

From: "Ritesh Sinha" <[email-masked]> 
To: "Pravesh Singh" <[email-masked]> 
Cc: "Sankarshan Rajan" <[email-masked]>, "Anurag Pradhan" <[email-masked]> 
Sent: Thursday, November 7, 2019 9:32:16 PM 
Subject: Fwd: TID-22744246 

Hi, 

Please take ownership of this case. 

Thanks, 
Ritesh Sinha 

From: "Sankarshan Rajan" <[email-masked]> 
To: "Ritesh Sinha" <[email-masked]> 
Cc: "Ekta VGG" <[email-masked]> 
Sent: Thursday, November 7, 2019 7:26:15 PM 
Subject: Re: TID-22744246 

Hi Mike, 

Please assign this case to a night shift agent and ensure they take ownership of this case and reply on this thread. 

Kind Regards, 
Sankarshan Rajan 

From: "Ekta VGG" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Sent: Thursday, November 7, 2019 6:54:25 PM 
Subject: TID-22744246 

Hi Sankarshan, 

Could you please re-assign this to night shift agent to call buyer as she wants call back in the afternoon and I am unable to call buyer as per their convenient time. 

Kind Regards, 
Ekta