Subject: Re: 23339134-Feyenoord vs BSC Young Boys - Europa League 2019-20- 07/11/2019-Stadion Feijenoord, Rotterdam, NL-Fan Seller-Assign to Dutch language agent.
From: India Inbox <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Pravesh Singh <[email-masked]>, Stephen Blake <[email-masked]>, Anurag Pradhan <[email-masked]>
Date: Tue, 5 Nov 2019 09:36:56 +0000

@[email-masked]<mailto:[email-masked]>

Can you assign to Armando? He is working on the case from the buyers side also as they are dutch. Order was subbed. Seller had to ship by 12:00 UTC. Seller shipped after 4pm. At 3.20pm, seller was advised we have taken over his order but still shipped

Could seller be advised this is why he is being charged?

Kind regards,

Breda

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From: Anurag Pradhan <[email-masked]>
Sent: Monday, November 4, 2019 11:52:56 PM
To: India Inbox <[email-masked]>
Cc: Pravesh Singh <[email-masked]>
Subject: 23339134-Feyenoord vs BSC Young Boys - Europa League 2019-20- 07/11/2019-Stadion Feijenoord, Rotterdam, NL-Fan Seller-Assign to Dutch language agent.

Hi Breda,

Seller requested for a call back in Dutch. Can you please assign this case to a Dutch agent.

Regards,

Anurag

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From: "Pravesh Singh" <[email-masked]>
To: "Anurag Pradhan" <[email-masked]>
Sent: Monday, 4 November, 2019 22:18:41
Subject: 23339134-Feyenoord vs BSC Young Boys - Europa League 2019-20- 07/11/2019-Stadion Feijenoord, Rotterdam, NL-Fan Seller-Assign to Dutch language agent.

Hi Anurag,

With reference to T ID: 23339134, Seller called and informed that he has shipped the tickets before extended deadline, seller claiming that tickets have been shipped today before 12. We have substituted the order to 23348304. According to the Tracking Number : 1Z019F4A0492415747 tickets are in transit and it was shipped at 11/04/2019 4:37 P.M.

Seller requested for call back in Dutch language. I have asked seller to send us the receipt of UPS where is shows that tickets were shipped before the extended deadline.

Can you please assign this case to any agent who can proceed in Dutch language.

Kind Regards,
Pravesh