Subject: Re: 23314632-New York Knicks vs. Chicago Bulls-28/10/2019-Madison Square Garden, New York, US-Broker US-Buyer haven't received the tickets yet.
From: Ana Alvarez <[email-masked]>
To: Silvia Floranes <[email-masked]>, Jose Carrillo <[email-masked]>, Shanice McNally <[email-masked]>, Dayane Keres <[email-masked]>
Cc: Robert Cosgrove <[email-masked]>, Pravesh Singh <[email-masked]>, Anurag Pradhan <[email-masked]>
Date: Mon, 28 Oct 2019 22:55:43 +0000

Hi all,

Same event, no listings available. Buyer will be refunded.

Thanks!
Ana.
________________________________
From: Silvia Floranes <[email-masked]>
Sent: Monday 28 October 2019 22:53
To: Jose Carrillo <[email-masked]>; Shanice McNally <[email-masked]>; Dayane Keres <[email-masked]>; Ana Alvarez <[email-masked]>
Cc: Robert Cosgrove <[email-masked]>; Pravesh Singh <[email-masked]>; Anurag Pradhan <[email-masked]>
Subject: Re: 23314632-New York Knicks vs. Chicago Bulls-28/10/2019-Madison Square Garden, New York, US-Broker US-Buyer haven't received the tickets yet.

@Ana<mailto:[email-masked]> please sub here

________________________________
From: Jose Carrillo <[email-masked]>
Sent: Monday, October 28, 2019 17:52
To: Shanice McNally <[email-masked]>; Silvia Floranes <[email-masked]>; Dayane Keres <[email-masked]>
Cc: Robert Cosgrove <[email-masked]>; Pravesh Singh <[email-masked]>; Anurag Pradhan <[email-masked]>
Subject: Re: 23314632-New York Knicks vs. Chicago Bulls-28/10/2019-Madison Square Garden, New York, US-Broker US-Buyer haven't received the tickets yet.

Hi All,

∙ The order is on the Pending Seller Confirmation state.
∙ The seller is called and he asks to reject the order.

∙ The order is moved to pending substitution.

Regards,
Jose Carrillo
________________________________
From: Shanice McNally <[email-masked]>
Sent: Monday, October 28, 2019 5:46 PM
To: Silvia Floranes <[email-masked]>; Dayane Keres <[email-masked]>; Jose Carrillo <[email-masked]>
Cc: Robert Cosgrove <[email-masked]>; Pravesh Singh <[email-masked]>; Anurag Pradhan <[email-masked]>
Subject: RE: 23314632-New York Knicks vs. Chicago Bulls-28/10/2019-Madison Square Garden, New York, US-Broker US-Buyer haven't received the tickets yet.

@Jose<mailto:[email-masked]> can you help here please.

From: Silvia Floranes
Sent: Monday 28 October 2019 17:46
To: Dayane Keres <[email-masked]>; Shanice McNally <[email-masked]>
Cc: Robert Cosgrove <[email-masked]>; Pravesh Singh <[email-masked]>; Anurag Pradhan <[email-masked]>
Subject: Re: 23314632-New York Knicks vs. Chicago Bulls-28/10/2019-Madison Square Garden, New York, US-Broker US-Buyer haven't received the tickets yet.

@Shanice<mailto:[email-masked]>, event in 1 h, QR codes not provided, can an agent reach the seller please?

Thank you

________________________________

From: Dayane Keres <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 28, 2019 17:33
To: Silvia Floranes <[email-masked]<mailto:[email-masked]>>
Cc: Robert Cosgrove <[email-masked]<mailto:[email-masked]>>; Pravesh Singh <[email-masked]<mailto:[email-masked]>>; Anurag Pradhan <[email-masked]<mailto:[email-masked]>>
Subject: Re: 23314632-New York Knicks vs. Chicago Bulls-28/10/2019-Madison Square Garden, New York, US-Broker US-Buyer haven't received the tickets yet.

Hi Silvia,

Event in 1hr.

QR code and Power seller did not upload ticket.

Can you escalate to SS?

Kind Regards,

Dayane

________________________________

From: Anurag Pradhan <[email-masked]<mailto:[email-masked]>>
Sent: Monday 28 October 2019 22:26
To: Dayane Keres <[email-masked]<mailto:[email-masked]>>
Cc: Robert Cosgrove <[email-masked]<mailto:[email-masked]>>; Pravesh Singh <[email-masked]<mailto:[email-masked]>>
Subject: 23314632-New York Knicks vs. Chicago Bulls-28/10/2019-Madison Square Garden, New York, US-Broker US-Buyer haven't received the tickets yet.

Hi Dayane,

Buyer called in chasing ticket. Event 1 hour away TS is Pending Seller Confirmation. Deadline provided t seller expires after the event.

Seller is Power Seller Broker US, can you please contact CS.NY to check with the seller if the sale can be confirmed.

Regards,

Anurag

________________________________

From: "Pravesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Anurag Pradhan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 29, 2019 3:51:52 AM
Subject: 23314632-New York Knicks vs. Chicago Bulls-28/10/2019-Madison Square Garden, New York, US-Broker US-Buyer haven't received the tickets yet.

Hi Anurag,

With reference to T ID: 23314632, Buyer called chasing for ticket. Event is only 1 hour away. Transaction state is Pending Seller Confirmation.

Can we contact seller to check if they can upload the tickets. Also I have escalated this case to SS team.

Kind Regards,

Pravesh