Subject: 23136053 - Galatasaray vs Real Madrid - Champions League 2019-20 - 22/10/2019 - Turk Telekom Arena, Istanbul, TR - Power Seller TR - Buyer requesting refund
From: Anurag Pradhan <[email-masked]>
To: Pravesh Singh <[email-masked]>
Cc: Rajat Bhardwaj <[email-masked]>
Date: Sat, 26 Oct 2019 10:21:02 -0700 (MST)

Hi Pravesh, 

Please take ownership of this case. 

Regards, 

Anurag. 

From: "Rajat Bhardwaj" <[email-masked]> 
To: "Anurag Pradhan" <[email-masked]> 
Cc: "Kunal Rastogi" <[email-masked]> 
Sent: Saturday, 26 October, 2019 12:54:35 
Subject: 23136053 - Galatasaray vs Real Madrid - Champions League 2019-20 - 22/10/2019 - Turk Telekom Arena, Istanbul, TR - Power Seller TR - Buyer requesting refund 

Hi Anurag, 

Could you please assign this case to any night shift agent. 

Kind regards 
Rajat 

From: "Kunal Rastogi" <[email-masked]> 
To: "Rajat Bhardwaj" <[email-masked]> 
Sent: Saturday, 26 October, 2019 12:19:43 
Subject: 23136053 - Galatasaray vs Real Madrid - Champions League 2019-20 - 22/10/2019 - Turk Telekom Arena, Istanbul, TR - Power Seller TR - Buyer requesting refund 

Hi Rajat, 

We have informed the buyer as the event is over, therefore we will not be able to refund your order if you are unable to attend the event because you are not able to receive the tickets on your Passolig cards. 

Buyer is still chasing a refund & case needs to be re-assigned to agent who can call buyer as per their local time. 

Regards 
Kunal