Subject: Re: 23217104-Suwannee Hulaween 2019 - 3 Day Pass-24/10/2019-Spirit of the Suwannee Music Park, Live Oak, US-Fan Seller- Buyer Reported RAG
From: Rebecca Foley <[email-masked]>
To: Pravesh Singh <[email-masked]>
Cc: Anurag Pradhan <[email-masked]>, Silvia Floranes <[email-masked]>, Shauna Hedderman <[email-masked]>
Date: Fri, 25 Oct 2019 21:20:56 +0000

Thanks Pravesh,

Yes, please follow RAG process and request 50% voucher as well.

Thanks,
Rebecca
________________________________
From: Pravesh Singh <[email-masked]>
Sent: 25 October 2019 22:13
To: Rebecca Foley <[email-masked]>
Cc: Anurag Pradhan <[email-masked]>; Silvia Floranes <[email-masked]>; Shauna Hedderman <[email-masked]>
Subject: Re: 23217104-Suwannee Hulaween 2019 - 3 Day Pass-24/10/2019-Spirit of the Suwannee Music Park, Live Oak, US-Fan Seller- Buyer Reported RAG

Hi All,

Buyer has already confirmed did not use the tickets yesterday, used them today onward and was RAG. Will contact the buyer now to inform him will request a refund now.

Kind Regards,
Pravesh
________________________________
From: "Rebecca Foley" <[email-masked]>
To: "Anurag Pradhan" <[email-masked]>
Cc: "Silvia Floranes" <[email-masked]>, "Shauna Hedderman" <[email-masked]>, "Pravesh Singh" <[email-masked]>
Sent: Saturday, 26 October, 2019 02:36:33
Subject: Re: 23217104-Suwannee Hulaween 2019 - 3 Day Pass-24/10/2019-Spirit of the Suwannee Music Park, Live Oak, US-Fan Seller- Buyer Reported RAG

Hi Anurag,

The event started yesterday, did the buyer only go the event today?

We have no pre-uploaded tickets for this event. We will have to refund the buyer here.

Thanks,
Rebecca
________________________________
From: Anurag Pradhan <[email-masked]>
Sent: 25 October 2019 22:00
To: Rebecca Foley <[email-masked]>
Cc: Silvia Floranes <[email-masked]>; Shauna Hedderman <[email-masked]>; Pravesh Singh <[email-masked]>
Subject: 23217104-Suwannee Hulaween 2019 - 3 Day Pass-24/10/2019-Spirit of the Suwannee Music Park, Live Oak, US-Fan Seller- Buyer Reported RAG

Hi Rebecca,

Buyer called in reporting RAG, buyer at the event asks for alternate tickets. Tickets are available on the website and the agent has moved order to pending substitution.

Can you please check if replacement tickets can be provided for the buyer?

Regards,

Anurag.

________________________________
From: "Pravesh Singh" <[email-masked]>
To: "Anurag Pradhan" <[email-masked]>
Sent: Saturday, 26 October, 2019 02:28:39
Subject: 23217104-Suwannee Hulaween 2019 - 3 Day Pass-24/10/2019-Spirit of the Suwannee Music Park, Live Oak, US-Fan Seller- Buyer Reported RAG

Hi Anurag,

With reference to T ID: 23217104, Buyer called and informed that he is at the venue and they scanned the tickets and informed him that this tickets has been cancelled and the buyer has been refunded. Buyer called and now he is looking for the alt tickets.

Here is the summary of the order,
Qty : 2
Section: General Admission
Listing Notes :Limited View

Can we find the alt tickets to buyer.

Kind Regards,
Pravesh