Subject: Re: 23217104-Suwannee Hulaween 2019 - 3 Day Pass-24/10/2019-Spirit of the Suwannee Music Park, Live Oak, US-Fan Seller- Buyer Reported RAG
From: Pravesh Singh <[email-masked]>
To: Rebecca Foley <[email-masked]>
Cc: Anurag Pradhan <[email-masked]>, Silvia Floranes <[email-masked]>, Shauna Hedderman <[email-masked]>
Date: Fri, 25 Oct 2019 14:13:54 -0700 (MST)

Hi All, 

Buyer has already confirmed did not use the tickets yesterday, used them today onward and was RAG. Will contact the buyer now to inform him will request a refund now. 

Kind Regards, 
Pravesh 

From: "Rebecca Foley" <[email-masked]> 
To: "Anurag Pradhan" <[email-masked]> 
Cc: "Silvia Floranes" <[email-masked]>, "Shauna Hedderman" <[email-masked]>, "Pravesh Singh" <[email-masked]> 
Sent: Saturday, 26 October, 2019 02:36:33 
Subject: Re: 23217104-Suwannee Hulaween 2019 - 3 Day Pass-24/10/2019-Spirit of the Suwannee Music Park, Live Oak, US-Fan Seller- Buyer Reported RAG 

Hi Anurag, 

The event started yesterday, did the buyer only go the event today? 

We have no pre-uploaded tickets for this event. We will have to refund the buyer here. 

Thanks, 
Rebecca 

From: Anurag Pradhan <[email-masked]> 
Sent: 25 October 2019 22:00 
To: Rebecca Foley <[email-masked]> 
Cc: Silvia Floranes <[email-masked]>; Shauna Hedderman <[email-masked]>; Pravesh Singh <[email-masked]> 
Subject: 23217104-Suwannee Hulaween 2019 - 3 Day Pass-24/10/2019-Spirit of the Suwannee Music Park, Live Oak, US-Fan Seller- Buyer Reported RAG 
Hi Rebecca, 

Buyer called in reporting RAG, buyer at the event asks for alternate tickets. Tickets are available on the website and the agent has moved order to pending substitution. 

Can you please check if replacement tickets can be provided for the buyer? 

Regards, 

Anurag. 

From: "Pravesh Singh" <[email-masked]> 
To: "Anurag Pradhan" <[email-masked]> 
Sent: Saturday, 26 October, 2019 02:28:39 
Subject: 23217104-Suwannee Hulaween 2019 - 3 Day Pass-24/10/2019-Spirit of the Suwannee Music Park, Live Oak, US-Fan Seller- Buyer Reported RAG 

Hi Anurag, 

With reference to T ID: 23217104, Buyer called and informed that he is at the venue and they scanned the tickets and informed him that this tickets has been cancelled and the buyer has been refunded. Buyer called and now he is looking for the alt tickets. 

Here is the summary of the order, 
Qty : 2 
Section: General Admission 
Listing Notes :Limited View 

Can we find the alt tickets to buyer. 

Kind Regards, 
Pravesh