Subject: Re: 22017719-Ray LaMontagne-23/10/2019-Fox Theatre Detroit, Detroit, US-Broker US-Buyer haven't received the tickets yet
From: Jessica Martinez <[email-masked]>
To: Shanice McNally <[email-masked]>, Shauna Hedderman <[email-masked]>, Rebecca Foley <[email-masked]>, Worchuirin M <[email-masked]>
Cc: Pravesh Singh <[email-masked]>
Date: Wed, 23 Oct 2019 22:09:41 +0000

Hello,

Another agent was already working on the case.
Seller sent link that was already provided to buyer to access their tickets.

Kind Regards,

Jessica

Seller Support Agent

________________________________
From: Shanice McNally <[email-masked]>
Sent: Wednesday, October 23, 2019 3:01 PM
To: Shauna Hedderman <[email-masked]>; Rebecca Foley <[email-masked]>; Worchuirin M <[email-masked]>; Jessica Martinez <[email-masked]>
Cc: Pravesh Singh <[email-masked]>
Subject: RE: 22017719-Ray LaMontagne-23/10/2019-Fox Theatre Detroit, Detroit, US-Broker US-Buyer haven't received the tickets yet

@Jessica<mailto:[email-masked]> can you help here please.

From: Shauna Hedderman
Sent: Wednesday 23 October 2019 16:58
To: Rebecca Foley <[email-masked]>; Worchuirin M <[email-masked]>; Shanice McNally <[email-masked]>
Cc: Pravesh Singh <[email-masked]>
Subject: Re: 22017719-Ray LaMontagne-23/10/2019-Fox Theatre Detroit, Detroit, US-Broker US-Buyer haven't received the tickets yet

@Shanice<mailto:[email-masked]>

Could you please assign an agent to contact seller for recall and re transfer if possible.

Buyer has not received any emails from TM and proof uploaded is generic.

Kind Regards,

Shaunna

________________________________

From: Rebecca Foley <[email-masked]<mailto:[email-masked]>>
Sent: 23 October 2019 22:56
To: Worchuirin M <[email-masked]<mailto:[email-masked]>>; Shauna Hedderman <[email-masked]<mailto:[email-masked]>>
Cc: Pravesh Singh <[email-masked]<mailto:[email-masked]>>
Subject: Re: 22017719-Ray LaMontagne-23/10/2019-Fox Theatre Detroit, Detroit, US-Broker US-Buyer haven't received the tickets yet

Hi @Shauna<mailto:[email-masked]>,

Can we please check with the broker here?

  *   Event in 2 hours
  *   Seller uploaded generic blurb as proof of transfer
  *   Buyer has sent in proof of their TM account
  *   Case has already been escalated to SS

Thanks,

Rebecca

________________________________

From: Worchuirin M <[email-masked]<mailto:[email-masked]>>
Sent: 23 October 2019 22:52
To: Rebecca Foley <[email-masked]<mailto:[email-masked]>>
Cc: Pravesh Singh <[email-masked]<mailto:[email-masked]>>; Shauna Hedderman <[email-masked]<mailto:[email-masked]>>
Subject: Re: 22017719-Ray LaMontagne-23/10/2019-Fox Theatre Detroit, Detroit, US-Broker US-Buyer haven't received the tickets yet

Hi Rebecca,

Seller has uploaded generic proof of transfer and the buyer is claiming tickets not received on their TM account.

Buyer has provided proof of TM account and event is 2 hours away.

Case has been escalated to SS, In the meantime could you please request seller support to contact Broker US to re transfer?

Kind Regards,

M.Worchuirin

________________________________

From: "Pravesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Worchuirin" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 24 October, 2019 03:15:39
Subject: 22017719-Ray LaMontagne-23/10/2019-Fox Theatre Detroit, Detroit, US-Broker US-Buyer haven't received the tickets yet

Hi Mike,

With reference to T ID: 22017719, Buyer contacted and informed that he haven't received the tickets yet from TicketMaster. I have checked the proof of transfer, seller hasn't uploaded the valid proof of transfer. Event is only 2 hours away.

I have escalated the case to SS team. Can we ask seller to re-transfer the tickets.

Kind Regards,

Pravesh