Subject: Re: 22017719-Ray LaMontagne-23/10/2019-Fox Theatre Detroit, Detroit, US-Broker US-Buyer haven't received the tickets yet
From: Rebecca Foley <[email-masked]>
To: Worchuirin M <[email-masked]>, Shauna Hedderman <[email-masked]>
Cc: Pravesh Singh <[email-masked]>
Date: Wed, 23 Oct 2019 21:56:44 +0000

Hi @Shauna<mailto:[email-masked]>,

Can we please check with the broker here?

  *   Event in 2 hours
  *   Seller uploaded generic blurb as proof of transfer
  *   Buyer has sent in proof of their TM account
  *   Case has already been escalated to SS

Thanks,
Rebecca
________________________________
From: Worchuirin M <[email-masked]>
Sent: 23 October 2019 22:52
To: Rebecca Foley <[email-masked]>
Cc: Pravesh Singh <[email-masked]>; Shauna Hedderman <[email-masked]>
Subject: Re: 22017719-Ray LaMontagne-23/10/2019-Fox Theatre Detroit, Detroit, US-Broker US-Buyer haven't received the tickets yet

Hi Rebecca,

Seller has uploaded generic proof of transfer and the buyer is claiming tickets not received on their TM account.

Buyer has provided proof of TM account and event is 2 hours away.

Case has been escalated to SS, In the meantime could you please request seller support to contact Broker US to re transfer?

Kind Regards,
M.Worchuirin
________________________________
From: "Pravesh Singh" <[email-masked]>
To: "Worchuirin" <[email-masked]>
Sent: Thursday, 24 October, 2019 03:15:39
Subject: 22017719-Ray LaMontagne-23/10/2019-Fox Theatre Detroit, Detroit, US-Broker US-Buyer haven't received the tickets yet

Hi Mike,

With reference to T ID: 22017719, Buyer contacted and informed that he haven't received the tickets yet from TicketMaster. I have checked the proof of transfer, seller hasn't uploaded the valid proof of transfer. Event is only 2 hours away.

I have escalated the case to SS team. Can we ask seller to re-transfer the tickets.

Kind Regards,
Pravesh