Subject: Re: 22017719-Ray LaMontagne-23/10/2019-Fox Theatre Detroit, Detroit, US-Broker US-Buyer haven't received the tickets yet
From: Worchuirin M <[email-masked]>
To: Rebecca Foley <[email-masked]>
Cc: Pravesh Singh <[email-masked]>, shauna hedderman <[email-masked]>
Date: Wed, 23 Oct 2019 14:52:29 -0700 (MST)

Hi Rebecca, 

Seller has uploaded generic proof of transfer and the buyer is claiming tickets not received on their TM account. 

Buyer has provided proof of TM account and event is 2 hours away. 

Case has been escalated to SS, In the meantime could you please request seller support to contact Broker US to re transfer? 

Kind Regards, 
M.Worchuirin 

From: "Pravesh Singh" <[email-masked]> 
To: "Worchuirin" <[email-masked]> 
Sent: Thursday, 24 October, 2019 03:15:39 
Subject: 22017719-Ray LaMontagne-23/10/2019-Fox Theatre Detroit, Detroit, US-Broker US-Buyer haven't received the tickets yet 

Hi Mike, 

With reference to T ID: 22017719, Buyer contacted and informed that he haven't received the tickets yet from TicketMaster. I have checked the proof of transfer, seller hasn't uploaded the valid proof of transfer. Event is only 2 hours away. 

I have escalated the case to SS team. Can we ask seller to re-transfer the tickets. 

Kind Regards, 
Pravesh