Subject: 20460674 / Ticket Network / Elton John / When: 4 day(s), 20 hours away/ Call back required
From: Anurag Pradhan <[email-masked]>
To: Pravesh Singh <[email-masked]>
Cc: Rajat Bhardwaj <[email-masked]>
Date: Tue, 22 Oct 2019 09:18:33 -0700 (MST)

Hi Pravesh, 

Please take ownership of this case. 

Regards, 

Anurag. 

From: "Rajat Bhardwaj" <[email-masked]> 
To: "Anurag Pradhan" <[email-masked]> 
Cc: "Ashwani Panicker" <[email-masked]> 
Sent: Tuesday, 22 October, 2019 10:30:21 
Subject: 20460674 / Ticket Network / Elton John / When: 4 day(s), 20 hours away/ Call back required 

Hi Anurag, 

Could you please assign this case to any night shift agent. 

Kind regards 
Rajat 

From: "Ashwani Panicker" <[email-masked]> 
To: "Rajat Bhardwaj" <[email-masked]> 
Sent: Tuesday, 22 October, 2019 09:21:38 
Subject: TID: 20460674 / Ticket Network / Elton John / When: 4 day(s), 20 hours away/ Call back required 

Hi Rajat, 

The above TID require a call back . The seller informed that they would like to offer you a free upgrade of your tickets for this order. 
The details are as follows: 

The original order of the buyer was: 

Section: 16 
Row: 18 

The tickets that the seller is offering are: 
Section: 16 
Row: 14 

I am not able to call the buyer because of time differences moreover the buyer is not reverting to the emails which was sent earlier. 

Please can you assign a night agent to call the buyer. 

Regards 
Ashwani