Subject: 22839933 - Burning Man 2019 - Week Pass - 3181507 -25/08/2019 -Gerlach- Fan Seller - Follow up
From: Anurag Pradhan <[email-masked]>
To: Pravesh Singh <[email-masked]>
Cc: Rajat Bhardwaj <[email-masked]>
Date: Mon, 14 Oct 2019 09:31:10 -0700 (MST)

Hi Pravesh, 

Please take ownership of this case. 

Regards, 

Anurag. 

From: "Rajat Bhardwaj" <[email-masked]> 
To: "Anurag Pradhan" <[email-masked]> 
Cc: "Monish Rawat" <[email-masked]> 
Sent: Sunday, October 13, 2019 1:47:13 PM 
Subject: 22839933 - Burning Man 2019 - Week Pass - 3181507 -25/08/2019 -Gerlach- Fan Seller - Follow up 

Hi Anurag, 

Could you please assign this case to any night shift agent. 

Kind regards 
Rajat 

From: "Monish Rawat" <[email-masked]> 
To: "Rajat Bhardwaj" <[email-masked]> 
Cc: "Massamba Dorion" <[email-masked]> 
Sent: Sunday, 13 October, 2019 13:13:32 
Subject: Re: 22839933 - Burning Man 2019 - Week Pass - 3181507 -25/08/2019 -Gerlach- Fan Seller - Follow up 

Hi Rjat, 

Cannot call the seller because of time difference, US phone number. Please re assign to night shift agent. 

Monish 

From: "Rajat Bhardwaj" <[email-masked]> 
To: "Monish Rawat" <[email-masked]> 
Cc: "Massamba Dorion" <[email-masked]> 
Sent: Sunday, 13 October, 2019 12:42:41 
Subject: 22839933 - Burning Man 2019 - Week Pass - 3181507 -25/08/2019 -Gerlach- Fan Seller - Follow up 

Hi Monish, 

Please take ownership of this case. 

Kind regards 
Rajat 

From: "Massamba Dorion" <[email-masked]> 
To: "Rajat Bhardwaj" <[email-masked]> 
Sent: Sunday, 13 October, 2019 12:40:37 
Subject: 22839933 - Burning Man 2019 - Week Pass - 3181507 -25/08/2019 -Gerlach- Fan Seller - Follow up 

Hi Rajat, 
In reference to the above TID the fan seller has to be contacted , he keeps emailing regarding the same issue and doesn't seem to get what the previous agent and I have been telling him. Please assign the case to an English agent who can follow up the case by calling the customer since I don't have an extension allotted to me yet. 

Note: Customer believes Viagogo sent him his "Pioneer" card which he thought would be loaded with his payment. 

Regards, 
Dorion.