Subject: Reviewed Case T ID: 22653018
From: Pravesh Singh <[email-masked]>
To: Anurag Pradhan <[email-masked]>
Date: Wed, 9 Oct 2019 11:01:59 -0700 (MST)

Hi Anurag, 

Type:Case escalated to the wrong department and therefore delaying resolution 
Note:Agent should have ask the TL to download the QR code and to change the delivery plan from Ticketmaster Mobile Transfer to QR Code. Please review "WIKI - Ticketmaster Mobile Transfer - Trouble Shooting". 

Kind Regards, 
Pravesh