Subject: 21954603 Event Name -James Arthur Event ID - 3791087 Event Date - 14/10/2019 18:30 Event City - Newcastle upon Tyne, GB Seller Type - Trader at the time of purchase now he is a power seller Issue - Buyer can't download the Ticketmaster ticket.
From: Anurag Pradhan <[email-masked]>
To: Pravesh Singh <[email-masked]>
Cc: Parvez Alam <[email-masked]>
Date: Wed, 9 Oct 2019 09:24:53 -0700 (MST)

Hi Pravesh, 

Please take ownership of this case. 

Regards, 

Anurag 

From: "Parvez Alam" <[email-masked]> 
To: "Anurag Pradhan" <[email-masked]> 
Cc: "Rajat Bhardwaj" <[email-masked]> 
Sent: Wednesday, 9 October, 2019 20:04:34 
Subject: Fwd: 21954603 Event Name -James Arthur Event ID - 3791087 Event Date - 14/10/2019 18:30 Event City - Newcastle upon Tyne, GB Seller Type - Trader at the time of purchase now he is a power seller Issue - Buyer can't download the Ticketmaster ticket. 

Hi Anurag, 

Can you please assign this case to someone. 

Kind Regards 
Parvez Khan 

From: "Rajat Bhardwaj" <[email-masked]> 
To: "Parvez Alam" <[email-masked]> 
Cc: "Kailasnath Ayyanchira" <[email-masked]> 
Sent: Wednesday, 9 October, 2019 18:05:53 
Subject: 21954603 Event Name -James Arthur Event ID - 3791087 Event Date - 14/10/2019 18:30 Event City - Newcastle upon Tyne, GB Seller Type - Trader at the time of purchase now he is a power seller Issue - Buyer can't download the Ticketmaster ticket. 

Hi Parvez, 

Could you please assign this case to any other agent as Kailasnath is not authorised to make the call. It's an UK customer. 

Kind regards 
Rajat 

From: "Kailasnath Ayyanchira" <[email-masked]> 
To: "Rajat Bhardwaj" <[email-masked]> 
Sent: Wednesday, 9 October, 2019 16:08:13 
Subject: (TID - 21954603 Event Name -James Arthur Event ID - 3791087 Event Date - 14/10/2019 18:30 Event City - Newcastle upon Tyne, GB Seller Type - Trader at the time of purchase now he is a power seller Issue - Buyer can't download the Ticketmaster ticket. 

Hi Rajat, 

In this case, The buyer is claiming that she haven't received her Ticket master mobile tickets. After checking the case it was found that the seller has already uploaded the tickets. 
In order to evaluate the buyer claim I have sent a proof ( Screenshot) request mail. But the buyer reverted asking the same question. 
In this particular situation it is better to call the buyer and explain her about the Ticketmaster and the agent can also analyse the case and resolve it. So could you please assign this case to an agent who can call the buyer. 

N:B - I have already sent a working blurb. 

Best Regards, 
Kailash