Subject: Re: 21689359
From: Anurag Pradhan <[email-masked]>
To: Pravesh Singh <[email-masked]>
Date: Fri, 4 Oct 2019 15:20:30 -0700 (MST)

Feedback: 

Advised the agent need to send an after call blurb summarising with what they spoke about after every case handled if an inbound. 

Regards, 

Anurag 

From: "Pravesh Singh" <[email-masked]> 
To: "Anurag Pradhan" <[email-masked]> 
Sent: Saturday, 5 October, 2019 00:04:32 
Subject: 21689359 

Agent attempted to call the customer or answered an inbound call and exited the case without sending a resolution or summary by email 
Note:004 - The agent should have also advised in the after call email sent to the customer that they were happy to assist depending on the context of the call as per new process.