Subject: 21689359
From: Pravesh Singh <[email-masked]>
To: Anurag Pradhan <[email-masked]>
Date: Fri, 4 Oct 2019 11:34:32 -0700 (MST)

Agent attempted to call the customer or answered an inbound call and exited the case without sending a resolution or summary by email 
Note:004 - The agent should have also advised in the after call email sent to the customer that they were happy to assist depending on the context of the call as per new process.