Subject: Re: Audit Report
From: Anurag Pradhan <[email-masked]>
To: Pravesh Singh <[email-masked]>
Date: Wed, 2 Oct 2019 15:46:55 -0700 (MST)

Feedback: 
Advised the agent that the subject line is the first thing that needs to be updated once the case is understood. Once the subject line is updated only then we will action on the case. Also advised the agent that the CIAN should be proper, the agent should not be using the pre-updated phrases on the CIAN, but needs to delete them and summarise what the buyer's query was about under C, what investigation was conducted under I, what all actions were taken under A and how the case should conclude under N. 

Regards, 

Anurag. 

From: "Pravesh Singh" <[email-masked]> 
To: "Anurag Pradhan" <[email-masked]> 
Sent: Thursday, 3 October, 2019 02:43:31 
Subject: Audit Report 

Hi Anurag, 

Please find the attached screenshot as requested. 

Kind Regards, 
Pravesh