Subject: 21439007-Lionel Richie-21/08/2019-Theatre of the Clouds At Moda Center, Portland, US-Broker US- Buyer is unable to accept the tickets transfer
From: Anurag Pradhan <[email-masked]>
To: shauna hedderman <[email-masked]>
Cc: Pravesh Singh <[email-masked]>
Date: Wed, 21 Aug 2019 15:59:47 -0700 (MST)

Hi Shauna, 

Buyer called in saying is unable to access the TM account via the link to accept the tickets transfer, buyer also says no tickets have been transferred to their account yet too. Agent has escalated case to SS however event is only 4 hours away. 

Seller is Power Seller Broker US, can you please contact CS.NY to check if the tickets can be made available for the buyer? 

Regards, 

Anurag 

From: "Pravesh Singh" <[email-masked]> 
To: "Anurag Pradhan" <[email-masked]> 
Sent: Thursday, 22 August, 2019 04:15:10 
Subject: 21439007-Lionel Richie-21/08/2019-Theatre of the Clouds At Moda Center, Portland, US-Broker US- Buyer is unable to accept the tickets transfer 

Hi Anurag, 

With reference to T ID: 21439007, Seller has transferred the tickets through TicketMaster, buyer has received an email from TM which says accept your tickets but when buyer click on accept its says that seller has cancelled the transfer. 

Now once buyer click on accept tickets its ask her to sign in to her TicketMaster account but she is unable to sign in but when she try to sign in her TM account via official website, it accept the id and password. Buyer has shared the proof which is attached. 

Event is only 4 hours away, I have escalated the case to SS team. 

Can we ask seller to re-transfer the tickets? 

Kind Regards, 
Pravesh