Subject: Re: 22750486-Jennifer Lopez-3531109-25/07/2019-Miami, US-Broker Ticket Network- Buyer has received wrong date tickets
From: Shaquela Shepherd <[email-masked]>
To: India Inbox <[email-masked]>, Anurag Pradhan <[email-masked]>, CS.NewYork <[email-masked]>, Artur Himich <[email-masked]>
Cc: Pravesh Singh <[email-masked]>
Date: Thu, 25 Jul 2019 20:12:52 +0000

@Artur Himich<mailto:[email-masked]> can you please assign someone to help here?

Kind regards,

Shaquela

Seller Support, Viagogo Inc

[email-masked]

________________________________
From: India Inbox <[email-masked]>
Sent: Thursday, July 25, 2019 2:44 AM
To: Anurag Pradhan <[email-masked]>; CS.NewYork <[email-masked]>
Cc: Pravesh Singh <[email-masked]>
Subject: Re: 22750486-Jennifer Lopez-3531109-25/07/2019-Miami, US-Broker Ticket Network- Buyer has received wrong date tickets

@CS.NewYork<mailto:[email-masked]>

Hi Team

Buyer purchased for 25th of July

Buyer received 26th of July tickets

Official venue says her event is taking place on both nights

Can you please confirm if buyer has indeed received the incorrect dates tix or can seller fix this issue?

https://www.ticketmaster.com/jennifer-lopez-tickets/artist/714748

[https://www.ticketmaster.com/compressedimages/dam/a/7ec/cd7a5962-e4a3-4cb6-95d5-d503448707ec_1046111_RETINA_PORTRAIT_16_9.jpg]<https://www.ticketmaster.com/jennifer-lopez-tickets/artist/714748>
Jennifer Lopez Tickets | Jennifer Lopez Concert Tickets & Tour Dates | Ticketmaster.com<https://www.ticketmaster.com/jennifer-lopez-tickets/artist/714748>
www.ticketmaster.com
Jennifer Lopez in Concert Juggling successful careers in both music and film to become one of the most iconic entertainers of the 2000s, Jennifer Lopez is widely recognized for increasing the visibility of Latinas in the entertainment business.

Kind regards,

________________________________
From: Anurag Pradhan <[email-masked]>
Sent: Thursday 25 July 2019 01:14:01
To: India Inbox <[email-masked]>
Cc: Pravesh Singh <[email-masked]>
Subject: Fwd: 22750486-Jennifer Lopez-3531109-25/07/2019-Miami, US-Broker Ticket Network- Buyer has received wrong date tickets

Hi,

With reference to TID: 22750486, buyer called in, informed that the ticket she has received is for the 26/07/2019 but the event was rescheduled on 25/07/2019.

As per the official website event is taking place on 25th and 26th July. Buyer is concerned that the ticket she has received is for 26/07/2019.

Can CSNY check with the seller to confirm the uploaded tickets are correct.

Thanks,
Anurag

________________________________
From: "Pravesh Singh" <[email-masked]>
To: "Anurag Pradhan" <[email-masked]>
Sent: Thursday, 25 July, 2019 06:36:51
Subject: 22750486-Jennifer Lopez-3531109-25/07/2019-Miami, US-Broker Ticket Network- Buyer has received wrong date tickets

Hi Anurag,

With reference to T ID: 22750486, Buyer is claiming that I have received wrong date on the tickets. Buyer purchased the tickets for 25th July and she has received the tickets for 26th July. We have flag on CSL which says that its a rescheduled event.

Can you please confirm whether buyer have received the correct tickets or not.

I have attached the screenshot of the tickets.

Kind Regards,
Pravesh