Subject: Re: Quick Test
From: Subir Chakma <[email-masked]>
To: soumaya <[email-masked]>, "Rafiki Ruchogeza Lucien" <[email-masked]>, [email-masked], "Mohammed Babiker Alsayir" <[email-masked]>
Date: Thu, 15 Oct 2015 19:27:27 +0530 (IST)

See an example how the responses should be in green- clear, complete and polite. 

Grammatically correct and professional. 

From: "soumaya" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Thursday, October 15, 2015 2:12:56 PM 
Subject: Re: Quick Test 

From: "Subir Chakma" <[email-masked]> 
To: [email-masked], "Mohammed Babiker Alsayir" <[email-masked]>, [email-masked], "Rafiki Ruchogeza Lucien" <[email-masked]> 
Sent: Thursday, October 15, 2015 1:43:34 PM 
Subject: Quick Test 

Hello, 

Please take the test and reply back to me in this email. You can write your respones just below each of the question asked. The test should not take more then 30 minutes. 

Situation 1 
A customer purchased a perfume and the item is marked prohibited when it was delivered to the warehouse. Please write an email to the customer explaining the situation and providing him alternatives available. I want you to write a complete and polite email to the customer. 

Thank you for writing to us. 
We are sorry to inform you that the demanded tiem is prohibited due some safety requirement as perfume is flammable. As a legal and responsible we must comply to the regulations in placed. 

We have also listed on our prohibited list that perfume cannot be shipped. Please refer our website link - http://www.borderlinx.com/pages/faq/prohibited 

As the item cannot be shipped to you, we can help you return the item back to the merchant, or forward it to another local address. If you do not want to return, you can also dispose the items at no extra cost to you. Please refer our return policy here - http://www.borderlinx.com/pages/faq/exchange-items 

it is out of our will to not allow this to be shipped to you as we are adhering to the airlines regulations. 

regards, 

Situation 2 
Cutsomer purchased a $50 item, but due to high dimensions of the package delivered the shipping cost calculated for the item in his account is $100. Please write an email to the customer explaining how the dimensions affect the shipping cost and how they can avoid such situation in future. 

Thank you for writing to us. 

We regret to know that you find the shipping cost on the higher side. Please be advised that the shipping cost is not based on the value of the item, but is based on the weight of the package- dead weight or volumetric weight, which ever is the heavier. This is as per the standard of airlines regulation. Your shipment is having higher dimensions and hence higher volumetic weight leading to slightly higher shipping cost. For details on the volumetric weight, please refer http://www.borderlinx.com/en/pages/faq/volumetric-weight 

Please be advised that we always try to repack the items when they arrive to the warehouse in order to reduce the shipping cost. However, if the package is tightly packed, we cannot repack it further. 

The dimemsion cost which are used to know how much space will your item take in the airplane that affects the shipping cost. 
regards, 

Situation 3 
Customer want to know why he should sign up with Borderlinx and not with another freight forwarding company, as we offer only expensive DHL service. Please write an email to the customer elaborating the benefits of using Borderlinx services. 

Thank you for writing to us. 

Please be advised that there is no registration fees or any annual charges with Borderlinx. It is absolutely Free. 

We use DHL to deliver your items, and they are very reliable and fast service. We deliver items direct to your door. You need to pay the shipping cost, including the duty/tax as applicable to Borderlinx in advance per your customs regulation and we will arrange the paper work and clear the customs on your behalf. You do not have to pay anything on delivery. This is to ensure your shopping experience is absolutely hassle free. 

You can always use our online cost calculator to get an estimate. ,.... 

Once the items are delivered to the warehouse, we will update it to your account and notification will be sent to you. You can hold the items in your account for next 30 days from date of delivery so you can continue to shop and then ship all the items together. Shipping items together is money saving and efficient, rather then shipping them separately. 

To know the befits of consolidation, please check our website link- http://www.borderlinx.com/en/pages/consolidate-shipments 

We also provide a Free repacking service to reduce the shipping cost for you. 

If you have any further questions, our customer support is on standby 24/7 in both Arabic and English . 

I hope my email finds you well. 

first by signing up with Borderlinx you get promotions occasionnally as you become a loyal customer. also borderlinx take care of the items shippment straight to your home address as well as it undertake the full responsability of dealing with the customs and it keeps you constontly updated about your shippments process and provide you the transparency of all the accurate details that you can have a look at only throught your bordelinx account. Althought most stores in US do not allow internationnal shipping, Borderlinx will provide with all the items intead of waiting until they are available in your home country to buy them with hight cost you can get all the item with the orginal price it is sold in the US as quick as you wish. 
regards, 

Regards, 
Subir