Subject: Fwd: Quick Test
From: Farhan Ansari <[email-masked]>
To: Subir Chakma <[email-masked]>
Date: Thu, 15 Oct 2015 15:16:37 +0530 (IST)

From: "Subir Chakma" <[email-masked]> 
To: [email-masked], "Mohammed Babiker Alsayir" <[email-masked]>, [email-masked], "Rafiki Ruchogeza Lucien" <[email-masked]> 
Sent: Thursday, October 15, 2015 1:43:34 PM 
Subject: Quick Test 

Hello, 

Please take the test and reply back to me in this email. You can write your respones just below each of the question asked. The test should not take more then 30 minutes. 

Situation 1 
A customer purchased a perfume and the item is marked prohibited when it was delivered to the warehouse. Please write an email to the customer explaining the situation and providing him alternatives available. I want you to write a complete and polite email to the customer. 

Dear Sir, 
As the item ordered by you falls under the list of prohibited Articles that cannot be exported to yuor country for it's inflammble nature,we apologise to inform you this.But there is alternative for you either we may return it to the merchant or you may provide us alternate address in the US or UK where we could deliver it,kindly advice . 

Situation 2 
Cutsomer purchased a $50 item, but due to high dimensions of the package delivered the shipping cost calculated for the item in his account is $100. Please write an email to the customer explaining how the dimensions affect the shipping cost and how they can avoid such situation in future. 

Sir, 
The charge for package is such because it is calculated on the basis of it's dimension which the case here ,the package is to large hence tne charges .We therefore requst you ,in orde to avoid such situatio in future you nay advise the merchant for standard packaging. 

`S ituation 3 
Customer want to know why he should sign up with Borderlinx and not with another freight forwarding company, as we offer only expensive DHL service. Please write an email to the customer elaborating the benefits of using Borderlinx services. 

Sir , 
By choosing Bordelinx as your shipper,you stand to benefit in many ways : 
1. you have the advantage of getting local address for the product you have bought from US or the UK . 
2.We have the facilty to provide custome duty clearence for nomninal fee. 
3.Where your credit card is not accepted by the merchant , we arrange the payment on your behalve. 
4.Our shipper DHL is the most reliable service provider. 

Regards, 
Subir