Subject: Re: Quick Test
From: Rafiki Ruchogeza Lucien <[email-masked]>
To: Subir Chakma <[email-masked]>
Date: Thu, 15 Oct 2015 14:44:56 +0530 (IST)

From: "Subir Chakma" <[email-masked]> 
To: [email-masked], "Mohammed Babiker Alsayir" <[email-masked]>, [email-masked], "Rafiki Ruchogeza Lucien" <[email-masked]> 
Sent: Thursday, October 15, 2015 1:43:34 PM 
Subject: Quick Test 

Hello, 

Please take the test and reply back to me in this email. You can write your respones just below each of the question asked. The test should not take more then 30 minutes. 

Situation 1 
A customer purchased a perfume and the item is marked prohibited when it was delivered to the warehouse. Please write an email to the customer explaining the situation and providing him alternatives available. I want you to write a complete and polite email to the customer. 

Dear sir, 

This is to inform you that we have successfully received your shipment in our warehouse with reference id 123456987, and we are afraid to inform you that we will not be able to realese your shipment as the item is marked prohibited. As per our transportation regulations and our policy all flammables items such: perfumes, fragrance spray are prohibited. 

Thus, we'll require your permission either to return the items to the merchant or to provide an alternative local adress where the item could be ship, otherwises the item will be dispose. 

Best Regards, 

Situation 2 
Cutsomer purchased a $50 item, but due to high dimensions of the package delivered the shipping cost calculated for the item in his account is $100. Please write an email to the customer explaining how the dimensions affect the shipping cost and how they can avoid such situation in future. 

Dear sir, 

we would like to inform you that we do provide free repacking service for all items packed inadequately from the merchant for added protection and security, as the shipment cost is calculated on volumetric basis and the dimensions of the package may affect the cost of shipping; this will help you to avoid extra shipping cost and insufficient international transportation facilities. 

For any further assistance, feel free to contact us any time that suits you. 

Best regards, 
Borderlinx customer service 

Situation 3 
Customer want to know why he should sign up with Borderlinx and not with another freight forwarding company, as we offer only expensive DHL service. Please write an email to the customer elaborating the benefits of using Borderlinx services. 

Dear sir, 

As per your requested information, Borderlinx is a well known company by providing the freedom to purchase from any website using their very own US or UK shipping address . It is also used by both consumers and businesses to buy all sorts of products and merchandise from overseas. We are operating with DHL for it's reputed consideration and quality service to deliver all courier as fast as possible and safer because our customer satisfaction comes as a prior at Bordelinx. 

Regards, 
Subir