Subject: Re: Quick Test
From: Mohammed Babiker Alsayir <[email-masked]>
To: Subir Chakma <[email-masked]>
Date: Thu, 15 Oct 2015 14:35:26 +0530 (IST)

Hello,Dear ...... 

Welcome to borderlinx 

Sorry to inform you that your item is prohibited,we dont have a problem to ship to you but according to the airlines rules and regulation which is mention clearly,they cant ship prohibited items. 
You could return your order to the merchant or any other local address,in which we will be glad to assist you. 

Thank you for calling borderlinx 

if you have any calarification in the future ,you could contact us at 
http://www.borderlinx.com/en/pages/contact-us 

Regards 

2)Hello,Dear ...... 

Welcome to borderlinx 

sorry for the inconvenience caused,the volumetric weight is calcualted according to the dimensions package. 
The dimesnions of your package are high, which include lenght,width as the well as the height,that why it explains the high charge. 
however you could avoid that by using our repacking service. 
for further information you could visit our website at the following linl 
http://www.borderlinx.com/en/pages/repacking-service 

Regards 

3)Hello,Dear ...... 

Welcome to borderlinx 

we are revolutionising the way people shop around the world,of course we do have a competitors but at the same time we have plenty of services which you can get benefit from it. 
we ar not only in the market but we are the best,we do provide 
1)Delivery duty paid DDP 
2)shipping cost calcaulator 
3)conConsolidation service 
4)Concierge service 

you could have more information by visiting our website 
http://www.borderlinx.com/IN/en/ 

Regards 

From: "Subir Chakma" <[email-masked]> 
To: [email-masked], "Mohammed Babiker Alsayir" <[email-masked]>, [email-masked], "Rafiki Ruchogeza Lucien" <[email-masked]> 
Sent: Thursday, October 15, 2015 1:43:34 PM 
Subject: Quick Test 

Hello, 

Please take the test and reply back to me in this email. You can write your respones just below each of the question asked. The test should not take more then 30 minutes. 

Situation 1 
A customer purchased a perfume and the item is marked prohibited when it was delivered to the warehouse. Please write an email to the customer explaining the situation and providing him alternatives available. I want you to write a complete and polite email to the customer. 

Situation 2 
Cutsomer purchased a $50 item, but due to high dimensions of the package delivered the shipping cost calculated for the item in his account is $100. Please write an email to the customer explaining how the dimensions affect the shipping cost and how they can avoid such situation in future. 

Situation 3 
Customer want to know why he should sign up with Borderlinx and not with another freight forwarding company, as we offer only expensive DHL service. Please write an email to the customer elaborating the benefits of using Borderlinx services. 

Regards, 
Subir