Subject: Quick Test
From: Subir Chakma <[email-masked]>
To: [email-masked], "Mohammed Babiker Alsayir" <[email-masked]>, [email-masked], "Rafiki Ruchogeza Lucien" <[email-masked]>
Date: Thu, 15 Oct 2015 13:43:34 +0530 (IST)

Hello, 

Please take the test and reply back to me in this email. You can write your respones just below each of the question asked. The test should not take more then 30 minutes. 

Situation 1 
A customer purchased a perfume and the item is marked prohibited when it was delivered to the warehouse. Please write an email to the customer explaining the situation and providing him alternatives available. I want you to write a complete and polite email to the customer. 

Situation 2 
Cutsomer purchased a $50 item, but due to high dimensions of the package delivered the shipping cost calculated for the item in his account is $100. Please write an email to the customer explaining how the dimensions affect the shipping cost and how they can avoid such situation in future. 

Situation 3 
Customer want to know why he should sign up with Borderlinx and not with another freight forwarding company, as we offer only expensive DHL service. Please write an email to the customer elaborating the benefits of using Borderlinx services. 

Regards, 
Subir