Subject: Attention Needed on these tickets
From: "Kartik p . rao" <[email-masked]>
To: Subir Chakma <[email-masked]>
Date: Wed, 14 Oct 2015 06:35:10 +0530 (IST)

Sir, 

You need to handle this ticket. Please do not transfer them back to me, really cannot proceed without your assistance. Checked with Gelna. 

LTK1221604540658X 

The customer interaction in this ticket is fine but procedure is a mess. Should have been forwarded to IT fo Citi SG payment error. Apparently Dragana does not know this either. 

LTK1221604556834X 

Ticket forwarded to L3: LTK1221604554976X