Subject: Client Feedback
From: Subir Chakma <[email-masked]>
To: Jessica yan <[email-masked]>, Jupiter Wu <[email-masked]>, "Subir Chakma" <[email-masked]>, xin Xuejing <[email-masked]>
Date: Tue, 13 Oct 2015 22:14:21 +0530 (IST)

Hello, 

New procdure in place. Please put your real name in your notes while sending it through open ERP. 

Sure please see three examples as below. 

1) Merchant requested to get paper statement. 

Request send monthly statement to location address. 

2) Change request of business name 

Send change request form to merchant to sign and submit change address ticket in MXISO. 

3) Charge back 

Fax the receipt and invoice to charge-back department. And if merchant or call center need more detail info regarding one specific chargeback, always call 800-672-5008. 

Beside these, add tip ticket was submitted as well. These were being handled well during past couple of weeks. So I'm assuming new person taking the position. 

Regards