Subject: LTK1221604538337X
From: "Kartik p . rao" <[email-masked]>
To: Subir Chakma <[email-masked]>
Date: Sun, 11 Oct 2015 06:20:57 +0530 (IST)

Sir, 

This ticket should not have been escalated to L2. Could have easily been handled in L1. 

Regards, 
Kartik