Subject: PKR - Client Feedback
From: Subir Chakma <[email-masked]>
To: Emelyn Dunan <[email-masked]>, "Prem k . Goyary" <[email-masked]>, Pritish Nandi <[email-masked]>, Rahul Kumar <[email-masked]>, "Ramananda " <[email-masked]>, Romesh Singh <[email-masked]>, Sandeep Yadav <[email-masked]>, "Subir Chakma" <[email-masked]>
Date: Fri, 9 Oct 2015 14:45:09 +0530 (IST)

Hello, 

The chat was answered correctly. When it is a a player facing a slow loading page, please check with Seniors to see if the issue has been fixed (tech is looking to find a fix), as it may be possible that the issue is not due to the connection of the player. 

I added his username to the WHD3917 and sent him an email about the situation. 

No follow up needed at this time. 

Thanks, 

Hierome Gautier 

Senior Customer Service Executive 

PKR Technologies Ltd 
4th Floor The Forum, 74-80 Camden Street, London, NW1 0EG 

T: +44 (0) 207 874 5300 | F: +44 (0) 207 874 5399 | www.pkr.com 

From: Chat Audit [[email-masked]] 
Sent: Thursday, October 08, 2015 6:36 PM 
To: SeniorCS 
Subject: Poor Rating 

The following transcript has been automatically forwarded to you. 

General Info 
Chat start time 	Oct 8, 2015 12:50:09 PM EST 
Chat end time 	Oct 8, 2015 12:59:00 PM EST 
Duration (actual chatting time) 	00:08:51 
Operator 	Ricky 

Exit Survey 
Please, rate your level of satisfaction with PKR overall 	Poor 
Feedback 	useless 
How would you rate the service you just received from your PKR representative? 	Fair 
Feedback 	not helpful 
Would you like us to email you a transcript of this chat? 	no 

Custom Variables 
UserName 	kash4coins 
Login 	False 
chat-button-name 	chat-deposit-en 
IsFirstdepositor 	False 
IsRealMoney 	False 
Hot Lead 	1 
Skill 	deposit-en 
IsPlayMoney 	True 
chat-button-room 	chat-deposit-en 
language 	en 
ClubPKRLevel 	Member 
room 	Real Money Player-en 
For full information see Chat Transcript Report 

Chat Transcript 
info: Thank you for contacting PKR! Please wait for a Support Representative to respond. You are now 1 in a queue of 1 you should wait about 0 minute(s) and 3 seconds 
info: Hello! My name is Ricky. How may I assist you today? 
info: Your Issue ID for this chat is LTK111530195380084X 
you: hey 
you: why does it take forever to get past the logging in stage on the pkr software?? 
Ricky: hello 
Ricky: can you tell me what type of internet conenction you are using ? 
you: bt 
Ricky: Is it wireless or cable connection please ? 
you: wireless 
you: just keeps spinning on the logging in stage 
Ricky: One moment please... 
Ricky: I will be happy to look into this error for you. Please can you tell me what graphics card your pc has, as well as the date of the graphics driver. Please click on the link below to find out how to obtain this information from your pc. 
http://www.pkr.com/en/support/anna/dxdiagpic 
you: intel hd graphics 
you: 30/07/2015 
Ricky: Thanks 
Ricky: You can check the speed of your connection in the game. On the top right info panel when at a table (next to GAME) is a dot which shows your connection speed. If it is green , your speed is good, orange is medium, and if it is red, the speed is bad. If your speed is not good, you can try the following to improve performance: 
Ricky: You need to connect to PKR using broadband connection. If you are using wireless, try to connect to the router using a cable 
Ricky: Make sure no one else in your house is using broadband heavy programs that are slowing down the Internet and close down any unnecessary programs running on your PC to increase its performance 
Ricky: Turn your router off for 30 seconds and turn it on again, to restart your connection 
Ricky: If you notice that you can normally play fine, but experience connection problems at a specific time (normally in the evening), it might be useful to check with your Internet service provider to see if they restrict bandwidth at peak times. 
you: ok not much help. ill reinstall pkr 

Regards