Subject: Max Escalation
From: Subir Chakma <[email-masked]>
To: "Pankaj Sharma" <[email-masked]>
Date: Fri, 9 Oct 2015 14:44:01 +0530 (IST)

Ticket Template – MaxCleavage 

Please note that we can only change or add to an existing order if it was placed after 4pm or within the time we operate chat. Anything after 4pm may have been processed and dispatched. In this situation the customer will need to place another order for the other items and return anything they do not wish to keep. 

    1. Create a ticket - To create a ticket please go to ‘Tickets’ at the top of Live Chat and create ‘Create a ticket’ on the left hand side and follow the below instructions. 

Subject: Client’s full name – Order Number: 

Requesters Name: Operator’s name 

Requesters Email: [email-masked] 

Assignee: Please select Michelle 

Message: Enter in the below information 

Name: 

Order number: 

Post code: 

Email address: 

Telephone number: 

Products if adding to an order: 

Comments: [Client would like to change/cancel/add to the order they placed after 4pm today (or yesterday if before 9am the following day) and has requested to change/add [enter details]. Further information is attached in the attached transcript.] This is only an example 

    1. Please copy the chat transcript to a word document and save as ’client’s name – date - time’ and attached to the transcript 

Regards