Subject: Feedback 1
From: "Kartik p . rao" <[email-masked]>
To: Subir Chakma <[email-masked]>
Date: Wed, 7 Oct 2015 04:08:39 +0530 (IST)

Sir, 

This is some of the feedback for Amit Chaterjee. I will send out feedback for other agents later as we had lots to do yesterday. 

LTK1221604535467X - DHL LB email resolved without any response sent. 

LTK1221604536223X - Tried to assist customer to place the Concierge order but did not ask for the merchant name. Possibly order could not go through because of this and customer left rather irate as she had to fill up the form twice. 

LTK1221604508552X - Email response is not relevant to customer query. For some reason, set as pending customer since Sept 28th without any followups. 

LTK1221604532150X - Ticket resolved without any response sent to customer. Followup by Ravikant in LTK1221604535400X. 

LTK1221604535934X - Needed to correctly inform the customer that we do not 'repack' multiple shipments into one. Needs to be a more polite, should not start sentences with 'See' as this comes off as rather rude. 

LTK1221604535729X - Chat was handled well, could have been a bit more clear on shipping cost estimation. 

Regards, 
Kartik