Subject: Fwd: LTK1221604527787X
From: Subir Chakma <[email-masked]>
To: Jessica yan <[email-masked]>
Date: Mon, 5 Oct 2015 16:23:58 +0530 (IST)

Hello, 

Subject ticket was not escalated to Hub leading to delay which can lead to customer frustration 

It is important to escalate or follow up on cases on time to avoid such delays 

Regards