Subject: Poor Rating
From: Subir Chakma <[email-masked]>
To: Emelyn Dunan <[email-masked]>, "Prem k . Goyary" <[email-masked]>, Pritish Nandi <[email-masked]>, Rahul Kumar <[email-masked]>, "Ramananda " <[email-masked]>, Romesh Singh <[email-masked]>, Sandeep Yadav <[email-masked]>, "Subir Chakma" <[email-masked]>
Date: Sat, 3 Oct 2015 17:28:43 +0530 (IST)

This is another chat from dawnythebest trying to get her account back. 

One thing I would suggest is to avoid using the same word too many times – in this case Prem has used “this concern” three times in one sentence. 

Other options would be “please mail the details of your query” 

We cannot assist with this matter, 

No follow-up needed as the account is permanently closed. 

From: Chat Audit [mailto:[email-masked]] 
Sent: 02 October 2015 20:40 
To: SeniorCS 
Subject: Poor Rating 

The following transcript has been automatically forwarded to you. 

General Info 

Chat start time 	

Oct 2, 2015 3:16:48 PM EST 

Chat end time 	

Oct 2, 2015 3:22:55 PM EST 

Duration (actual chatting time) 	

00:06:06 

Operator 	

Phyllis 

Pre-Chat Survey 

What is your username / poker alias? 	

dawnythebest 

Real Money Player? 	

Real Money Player 

What is your name? 	

dawn 

What is the nature of your question? 	

Other 

Exit Survey 

Please, rate your level of satisfaction with PKR overall 	

Poor 

If yes, please provide your email: 	

[email-masked] 

How would you rate the service you just received from your PKR representative? 	

Poor 

Would you like us to email you a transcript of this chat? 	

yes 

Custom Variables 

visitor_profile 	

Poker 

For full information see Chat Transcript Report 

Chat Transcript 

info: Thank you for contacting PKR! Please wait for a Support Representative to respond. You are now 1 in a queue of 1 you should wait about 0 minute(s) and 29 seconds. Otherwise, for an immediate response you may consider chatting to Anna, our Virtual Agent: please click HERE . 
info: Hello! My name is Phyllis. How may I assist you today? 
info: Your Issue ID for this chat is LTK111530195276115X 
dawn: joe from security as he got a supervisor? 
Phyllis: Hi there. 
Phyllis: Joe is from our security team yes and he himself is head of security team. 
dawn: then there must be someone higher then him 
Phyllis: To discuss about your concern, please email at [email-masked] directly and they will be able to help you in this concern as we customer support can not help you in this concern. 
Phyllis: Thank you for chatting with us. You have a good day ahead. 
info: Chat session has been terminated by the site operator. 

Regards