Subject: Re: LTK1221604527551X
From: Subir Chakma <[email-masked]>
To: "Iftekhar Ahmed" <[email-masked]>
Date: Thu, 1 Oct 2015 14:59:58 +0530 (IST)

Put a note as below and escalate to L2. 

Normally Citi HK customer get 5% Citi discount during checkout at BLX without having to enter a promo code. However, it appears Cx don't see the discount anymore. 

Subir is checking the issue internally with L3 before we response to the customer. 

From: "Iftekhar Ahmed" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Thursday, October 1, 2015 2:38:41 PM 
Subject: LTK1221604527551X 

Hello Sir! 
Citi bank Customer is not able ot see the 5% promo code