Subject: Re: LTK1221604497735X
From: Subir Chakma <[email-masked]>
To: "Ahmed Mohd" <[email-masked]>
Date: Fri, 25 Sep 2015 13:24:06 +0530 (IST)

Ticket was not properly escalated. It was in Not Active under routing. L3 will not check such tickets. 
They only check Pending Internal > In Skill queue 

I've routed it to them now. 

From: "Ahmed Mohd" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Friday, September 25, 2015 5:01:29 AM 
Subject: LTK1221604497735X 

We have not heard from L3 as yet. Pls check and help to resolve the issue as soon as possible. 
Thanks. 
0953-8605