From: Jupiter Wu <[email-masked]>
To: "Subir Chakma" <[email-masked]>
Date: Thu, 24 Sep 2015 21:01:28 +0530 (IST)

LTK1221604510832X 
1 
Wednesday, September 23, 2015 1:47 PM Note A new note was added by 'dragana ivanovic'. 
From: dragana ivanovic 
Hello, 
Suite number : 0719-6058 
Shipment ID : 4415357, 4417769 
Customer already received two reminder emails. But as a goodwill gesture we can waive the storage fee to 20 USD. 
Please inform customer about our proposal. 
Also please remind the customer that our storage policy is clearly stated in our T&C. 
Thanks 
Dragana 
2 
Thursday, September 24, 2015 8:01 AM Outgoing Message A new outgoing message was added by 'Jessica Yan'.. Status: Pending Internal Action 
From: Jessica 
To: Edwin Leong <[email-masked]> 
Subject: RE: LTK1221604510832X | 0719-6058 Status 
Reference number: LTK1221604510832X Please use this ticket number in any correspondence with us. 
Dear Edwin Leong, 
Welcome to Borderlinx. 
Kindly be informed that we can waiver the storage fee for shipment 4415357, 4417769 to 20 USD and the statue of your shipment under 420454249405511699000363412680 has been corrected, please login to your account and released your shipment as you want. 
If we could be of any further assistance, please do not hesitate to contact us. 
Best Regards, 
Jessica Yan 
3 
Thursday, September 24, 2015 8:02 AM Incoming Message New incoming message from 'Borderlinx Case Status Email'. 
From: Borderlinx Case Status Email <[email-masked]> 
To: cs rep <[email-masked]> 
Subject: LTK1221604510832X Case Closed 
Request Detail: 
Request Type : PG Request 
Auto Close : No 
Customer Email : 0 
Warehouse : USA 
Request Status : Closed 
LP ID : LTK1221604510832X 
Suite No: 0719-6058 
Shippment ID : 4673857 
Tracking ID : 420454249405511699000363412680 
Location : BX0999 
Comment : Kindly check this item as Cx request http://www.goruck.com/heavy-duty-padded-stabilizer-belt/p/GEAR-000496 
Request Type Added By Case Status Shippment Status Reasons From Note Last Updated 
PG Request Aryn Waag Open NA Warehouse pulling for inspection 2015-09-23 08:45:07 
PG Request Aryn Waag Open PG Mistake Corrected NA Warehouse 2015-09-23 10:51:02 
PG Request Jessica - CS Closed PG Mistake Corrected NA Customer agent 2015-09-23 21:31:28 
4 

Thursday, September 24, 2015 9:22 AM Incoming Message New incoming message from 'Edwin Leong'. 

From: Edwin Leong <[email-masked]> 
To: Borderlinx Customer Support EN-L1 <[email-masked]> 
Subject: RE: LTK1221604510832X | 0719-6058 
Thanks, but the storage fee still reflects 35 each. Do i go ahead and release the shipment first, and then I'll get a refund? 

From: [email-masked] 
To: [email-masked] 
Subject: RE: LTK1221604510832X | 0719-6058 
Date: Wed, 23 Sep 2015 22:31:02 -0400 

Reference number: LTK1221604510832X Please use this ticket number in any correspondence with us. 

Dear Edwin Leong, 

Welcome to Borderlinx. 

Kindly be informed that we can waiver the storage fee for shipment 4415357, 4417769 to 20 USD and the statue of your shipment under 420454249405511699000363412680 has been corrected, please login to your account and released your shipment as you want. 

If we could be of any further assistance, please do not hesitate to contact us. 

Best Regards, 

Jessica Yan 

Borderlinx Support 

Please use this link to rate the response you received in this email: https://www.surveymonkey.com/s/9Q3CS6S?LPticket=LTK1221604510832X 

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