Subject: Re:
From: Subir Chakma <[email-masked]>
To: "Iftekhar Ahmed" <[email-masked]>
Date: Thu, 24 Sep 2015 19:39:15 +0530 (IST)

Again don't keep the ticket in your queue. 

You must put a note and escalate, and if you want a zimbra note is useful 

From: "Iftekhar Ahmed" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Wednesday, September 23, 2015 7:08:14 AM 

Hello sir! 
Suite number : 0741-3516 
AWB : 5247120056 

Customer released the shipment on 18-Sep-2015 and it was picked up on Monday, September 21, 2015, so it was supposed to be delivered within next 2-3 business days. However, it is estimated to be delivered on Sunday, September 27, 2015. Customer is very disapponited for this delay and wanted to talk to the supervisor. 

Please look into the case and arrnage a call back on the number +21002950047 

Thanks in advance.