Subject: Re: LTK1221604478479X
From: Subir Chakma <[email-masked]>
To: "Iftekhar Ahmed" <[email-masked]>
Date: Thu, 24 Sep 2015 19:22:33 +0530 (IST)

Escalate the ticket to L2 as a procedure. And an email on zimbra helps. 

From: "Iftekhar Ahmed" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Thursday, September 24, 2015 7:10:22 AM 
Subject: LTK1221604478479X 

Hello Sir! 

0869-4005 

We have replied back to the customer as per the intrucstions from L3, but he is not going to accept it. 
And now he has requested a call back. Please arrnage a call back on the number below: 
0272701203 
Thanks in advance.