Subject: DSATs
From: Subir Chakma <[email-masked]>
To: "Ahmed Mohd" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, amitchatterjee <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Gelna Genosolango" <[email-masked]>, "Iftekhar Ahmed" <[email-masked]>, Jessica yan <[email-masked]>, Jupiter Wu <[email-masked]>, "Kartik p . rao" <[email-masked]>, "Mustafa Fouad. Serageldien" <[email-masked]>, "Ravikant Saini" <[email-masked]>, "Sameek Chakraborty" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Sumit Gogia" <[email-masked]>, "Ahmed Abdalsamad Mohammed. A
Date: Thu, 24 Sep 2015 19:15:50 +0530 (IST)

Hello, 

Customer waited for 4 mins and was getting frustrated. 

Sumit confirmed that he is online with just a 'yes' 

However, nothing was replied again even after 4 mins. 

This is definitely a bad chat, and an unnecessary DSAT. 

[04:56:30] 
	info: Your Issue ID for this chat is LTK1221604512678X 
[04:56:35] 
	Sumit: Welcome to Borderlinx. Thanks for your enquiry. Please allow me a moment while I read your query/question. 
[04:59:11] 
	Abdul: hello? 
[04:59:17] 
	Abdul: are you still there? 
[04:59:41] 
	Sumit: Yes. 
[05:02:30] 
	Abdul: so? 
[05:02:52] 
	Abdul: It's a straightforward question right? 
[05:04:01] 
	Abdul: hello? 
[05:04:15] 
	Abdul: ?? 

Regards