Subject: Armature Email sent to customer
From: Subir Chakma <[email-masked]>
To: "Ahmed Mohd" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, amitchatterjee <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Gelna Genosolango" <[email-masked]>, "Iftekhar Ahmed" <[email-masked]>, Jessica yan <[email-masked]>, Jupiter Wu <[email-masked]>, "Kartik p . rao" <[email-masked]>, "Mustafa Fouad. Serageldien" <[email-masked]>, "Ravikant Saini" <[email-masked]>, "Sameek Chakraborty" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Sumit Gogia" <[email-masked]>, "Ahmed Abdalsamad Mohammed. A
Date: Thu, 24 Sep 2015 19:09:14 +0530 (IST)

Hello, 

Below email was sent to the customer which is just a COPY PASTE of what L3 said in the note. No proper sentence structure, and abbreviations used that customer may find difficult to understand. 

I've instructed many times before that your email to the customer should look professional, personalised and most importantly grammatically correct. 

Below email is NOT. 

Reference number:LTK1221604478479X Please use this ticket number in any correspondence with us. 
Dear David, 

Welcome to Borderlinx. 
Please be informed that the storage fee has been waived off and fees will begin to apply again from 24 Sep. Therefore, you are requested to release your shipment before 24 . (it should be 24 September) 

Please be informed that the only time DHL charges D&T ( Duties and Taxes ) is when an entry is required and taxes are payable to NZ (New Zealand) Customs. 
NZ (New Zealand) Customs criteria for collection of taxes is based on De Minimus; If threshold exceeds NZ$60 ( known as De Minimus) then GST (tax) (Goods and Service Tax) is payable. 
GST (New Zealand) is calculated on total cost of goods which is , Value of the goods + freight charges x 15% = De Minimis 
If there is nothing to pay than the shipment gets delivered as ECI w/off , meaning no taxes payable." 

As we mentioned before, we cannot reduce the Duty and Tax, we can only refund the customer (we can only refund (deleted customer)) if there is any discrepancies. Once he release the shipmen t (Once you release the shipment) and it clears the customs, we will know the exact amount they (DHL has) have charged for duty and tax and we will refund the difference. 

If we could be of any further assistance, please do not hesitate to contact us. 

Best Regards, 
Ahmed Iftekhar 
Borderlinx Support 

Regards