Subject: Suite - 0925-3009
From: Amit Chatterjee <[email-masked]>
To: "Subir Chakma" <[email-masked]>
Date: Sun, 20 Sep 2015 21:24:36 +0530 (IST)

Hi Subir, 

Shipper Ref# 420454249310820111400908733899 

Cx shipment was initially marked Damaged by Hub. Therefore, Cx reordered the items and wanted to return the damaged package. However, on rechecking, the Hub confirmed that it is not damaged and the item was in good condition. It was an error from their side. 

Due to our error, Cx had to reorder, and has to pay now return fee of USD15, we have already waived the admin fee of USD 20. However, Cx is not willing to pay the return fee of USD 15 now, claims its our mistake. And merchant will not provide a prepaid return label as the item is not actually damaged. 

Please advise if we can process it for free. Return period is getting expired and Cx may claim the item cost as well if merchant don't refund it. 

Thanks & Regards 

Amit