Subject: Borderlinx Feedback- IMP
From: Subir Chakma <[email-masked]>
To: "Ahmed Mohd" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, amitchatterjee <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Gelna Genosolango" <[email-masked]>, "Iftekhar Ahmed" <[email-masked]>, Jessica yan <[email-masked]>, Jupiter Wu <[email-masked]>, "Kartik p . rao" <[email-masked]>, "Mustafa Fouad. Serageldien" <[email-masked]>, "Ravikant Saini" <[email-masked]>, "Sameek Chakraborty" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Sumit Gogia" <[email-masked]>, "Ahmed Abdalsamad Mohammed. A
Date: Wed, 16 Sep 2015 22:26:53 +0530 (IST)

Hello, 

Everyone must release the tickets as ToMe. 

Below agents didn't. 

LTK1221604491181X - Mustafa 
LTK1221604487782X- Amit 
LTK1221604491211X- Mustafa 
LTK1221604490898X - Wafi 

LTK1221604482440X - Sumit/Mohd Ahmed- 

Ticket was assigned to Sumit on 10th, but he responded to customer only on 12th. This is not ok. 

Cx replied to same ticket on 12th and assigned to Mohd Ahmed, who simply transferred it back to Sumit. 

Sumit took the ticket and left it pending internal on 14th. 

So customer did not get a response since 12th which is 4 days now. 

This is not ok. 

From today: 

- Everyone must complete the tickets assigned, even if you have to extend. 
- Everyone must come and discuss with me if any ticket is left and why. Remember I will check daily your productivity. 
- Everyone must not transfer tickets, even if the ticket was handled by another agent before. You should handle the ticket and give me the ticket on zimbra. 
- Everyone must acknowledge every emails, even if you need to escalate to different department. 

Keep your slate clean, else you will find yourself explaining to the management. 

Regards